Nike Service Delivery Lead in Shanghai, China

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.


Service Delivery Lead for Nike

As a Nike Service Delivery Lead, you’ll join a flexible, fast-moving team serving the world’s most iconic athletic brand. We’re a group of multi-talented team players who prize collaboration, but also have the individual confidence and discipline to tackle complex independent projects. Curiosity and a basic love of learning are fundamental assets: our world is constantly evolving, and we evolve with it, hitting our deadlines on the way . We’re proud of what we do, and we have a lot of fun doing it.


  • Requirements for the position include:Bachelor's degree in Business, English, Communications, Education, or Marketing. Relevant experience in lieu of degree may be taken into consideration.

  • 3+ years working experience in a contact center, retail sales, e-commerce, consumer service environment required.

  • 2+ years training experience in sports or call center industry.

  • Fluent in both writing and spoken English.

  • Must be proficient in sports products and learn quickly when new products or process launches.

  • Excellent in Microsoft Office products (Outlook, Word, Excel, & Power Point), Adobe Professional products (e.g. Flash, Photoshop, In-Design & Dreamweaver), and/or Captivate.Or applicable/related e-learning or authoring tools.

  • Strong customer service and networking skills.

  • Ability to work & manage remotely with little supervision.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID: 11203

Location: China-Shanghai Municipality-Shanghai

Job Category: Customer Service